Hospitality company growth and employee motivation go hand-in-hand. Why? Because the hospitality business involves customer service, and relies upon customer satisfaction and repeat business. The job performance of motivated employees is generally superior. They also have a more positive attitude and exhibit a higher level of company loyalty. And that comes across in how they
The interview process can be a stressful one. Even with proper preparation, you will never be fully prepared for the mind of the hiring manager. To help ease some of the anxiety, here are a couple of thoughts that are more than likely running through the head of the hiring manager:
For some Americans, retirement involves moving somewhere sunny, enjoying afternoon tee times, and relaxing by the pool. After a few months of this permanent vacation, some of us might feel the need to get back into business. Other American retirees, feeling the pinch of a slumping stock market, may simply want to generate some extra
Are you between jobs? At a career crossroads? Trying to transition to another field? An internship may be your best next step, even if you haven’t seen the inside of a classroom in many years. No longer just for college students or recent graduates, internships can be a passport to success for professionals of any
Everyone has just 168 hours in a week, but some folks can magically squeeze more into that block of time. If you’ve wanted to go back to school, but haven’t quite figured out how to do it and work at the same time, this Q&A can help.
Imagine you find out that the majority of your team went out for drinks after work and didn’t invite you. Or you have to tell a colleague that you prefer to be called Michael, not Mike, for the fourth time. It might be simply annoying if things like this happened occasionally, but a pattern of
The Development and Initial Validation of the Organizational Revenge Scale
Here are some ways to avoid ‘quick quits’ and strengthen retention efforts.
More than nine in 10 managers rate themselves as good or excellent communicators, but only seven in 10 employees agree with them.
You know the areas of staffing and recruiting that are worth measuring, but how can you become more strategic with your findings? One suggestion: By capturing ‘from’ data as well as ‘count’ data.
Managers NOT personally liable for mis-handling harassment complaints Managers and sexual harassment trainers take note — the dust has settled, and the law in California is now clear about when managers can be sued personally for discrimination, harassment, and failure to act on a complaint of harassment.
A case involving a 66 year old employee who won for age and disability discrimination shows how important “the little things” can be in a case. The employee was hospitalized for anxiety and depression, and was out for one month. When she returned to work, she was given a new, demeaning assignment, and her hours
Stray Comments Don’t Always Prove Age Bias Ms. Martin was a long-term, highly-valued employee of Lockheed Missiles & Space Company. In 1991, she was laid off as result of a stack ranking based on performance and seniority. She sued for age discrimination.
When can we ask applicants for their dates of birth? Many employers feel that asking for the Date of Birth for a Criminal check is a violation of EEOC. Can you help me justify my need to check employees out before hiring and screen their background which requires disclosure of Drivers License and Date of
This core course in Human Resource Management is structured in 14 sessions, each containing: * Core text reading * Home assignments * Subset assignment * Supportive reading In addition, two sessions are dedicated to reviewing the effectiveness of the courseware.
Do we have to pay hourly employees a daily minimum? 08-01-00 I have heard that there is a law that employers have to pay a minimum of hours worked for part time employees who work on the clock. e.i. An employee comes in to work on an unschedualed day (because he/she is asked too) and
If you’ve been listening to me and other experts talk about sexual harassment the last 15 years, you must be pretty scared by now. Don’t tell racy jokes, be careful about hugging people and never use foul language around women. Well, everything we knew was wrong. That was the startling conclusion I came to after
When you’ve been jobless for any length of time, the light at the end of the tunnel could be a freight train coming the other way. That’s often the mindset of someone who’s endured weeks of the gut-wrenching, paralyzing condition called unemployment.
It’s not your father’s management job. That’s the first and most important thing to know, whether you’re a new boss, a veteran boss, the boss’s boss or a boss to be. Yes, Dad may have trudged eight miles in the snow to get to work, but when he got there, he could depend on seeing
“Oh, I notice you went to Whittier College. So did I.” “You were at Disney for two years? I worked for Disney, too.” “Toastmasters? I’m in Toastmasters, too.” All of the above are opening gambits that I’ve used while interviewing candidates. They often were greeted with an “uh huh” while the interviewee waited for a
