One Question, And Plenty of Debate

It is a hot business idea of the moment, a growth formula embraced by General Electric Co., American Express Co., Progressive Corp. and many others. But a growing chorus of skeptics question the value of the “net promoter” concept advocated by consulting firm Bain & Co., market researcher Satmetrix Systems Inc. and author Fred Reichheld.

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Earning More By Going Solo

In 2000, Les Kollegian resigned from his chief creative officer post at an advertising agency to start his own shop in San Diego with a goal of increasing his earnings. The 36-year-old says the experience was challenging and stressful, but his take-home pay is now approximately $300,000 before taxes — triple his previous annual income.

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Their Names Liveth Forever, Just Not on Latest Firms

What’s in a name? Plenty. Just ask people who have to compete against their own names. These entrepreneurs can face uncertain, confused customers, as well as harsh competition from businesses they no longer own that still bear their monikers. Consider what happened to executive recruiter Russell S. Reynolds Jr. at a recent cocktail party in

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Legal Trends: Prevent Now or Pay Later

Recently the Supreme Court issued two decisions that attracted a great deal of attention. These decisions will make it easier for employees to sue and will provide them with an incentive to do so. However, they also give employers insight into ways to avoid harassment or end it before it becomes an actionable offense.

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5 Career Planning Tips for College Students

Graduating from college and entering the workforce is a daunting prospect.  You’re spent years trying to figure out what you actually want to do and making sure your major aligns with your dream job. The workforce for millennials is full of competition. You’re up against peers who graduate with you as well as those already

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7 Best Experience-Building Jobs For New Grads

If you’re just graduating college or stuck in an unfulfilling job, chances are you’re searching for that next chapter in life. Ideally, you want a position that has meaning and adds something to the world rather than just paying the bills (although hopefully it does that too!). While working in a coffee shop might be

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The Employee Assistance Program

  General Information Welcome to the New York City Office of Labor Relations Employee Assistance Program (EAP). This site is designed to give city employees and their dependents information regarding EAP services, answers to frequently asked questions, and an array of other relevant information. The City of New York offers its employees and their dependents

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Mayor de Blasio, Governor Cuomo, and MTA Chairman Prendergast Announce Agreement on Funding for MTA Capital Program

  NEW YORK— Mayor Bill de Blasio, Governor Andrew M. Cuomo, and MTA Chairman Tom Prendergast today announced that an agreement has been reached on the remaining funding for the MTA Capital Program. New York State has committed to provide $8.3 billion, and New York City has committed to provide $2.5 billion. The program, which totals $26.1 billion, outlines

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Why Employers Should Care About America’s Income Gap

How Income Inequality Affects Us All — And Why Companies Should Care   Introduction Recently, we looked at some numbers that suggested the gap between rich and poor in the United States is growing. Then, we considered some possible reasons for this growing inequality.  Now, we answer perhaps the most important question: So what? The numbers suggest

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