Hospitality company growth and employee motivation go hand-in-hand. Why? Because the hospitality business involves customer service, and relies upon customer satisfaction and repeat business. The job performance of motivated employees is generally superior. They also have a more positive attitude and exhibit a higher level of company loyalty. And that comes across in how they
Do we have to pay hourly employees a daily minimum? 08-01-00 I have heard that there is a law that employers have to pay a minimum of hours worked for part time employees who work on the clock. e.i. An employee comes in to work on an unschedualed day (because he/she is asked too) and
Q: A few months ago, my colleagues and I got a new manager who makes our lives a living hell. “Kristen” has no management experience and nitpicks everything we do. She gets angry about small stuff and talks to us like we’re in third grade. She has also allowed the office to get disgustingly
SEATTLE — Expedia has laid off an undisclosed number of employees in the wake of its acquisition of one-time rival Orbitz. Expedia said in a Securities and Exchange Commission filing this week that employees will be cut from Chicago-based Orbitz as part of a restructuring resulting from a merger of the two companies. Expedia, based
Q: A supervisor who reports to me never gives more than the minimum effort. “Rick” is so lazy that his emails don’t even contain complete sentences. Despite being a salaried employee, he refuses to work more than eight hours per day. If it’s time for his shift to end, he will walk out in the
Wondering just how accurate your personality test results are? Dr. Kerry Schofield explains more about the science behind personality types. Humans like classifications and categories. It’s a feature of the way our brains function – we have limited processing capacity, so we group things together in order to simplify information. This has a lot of problems associated
Q: I have a new co-worker who has a good background and is generally a good addition to the team. But she has a habit of being dismissive of my approach to doing our work. How do I deal with this? A: You’ll need to be your own best advocate. Start by being specific about
Who doesn’t dream of their first real job after graduating? Images of lavish break rooms, high-powered suits and corporate ladders often dance in the heads of recent grads, but scaling down those first-job dreams just might be the smartest career move you’ll ever make. If you’re a new grad that’s about to enter the workforce,
Let’s face it – handling criticism at work is tough for everyone – even the most confident professionals. In fact, the more seasoned you are, the more adept you become at interpreting out-of-the-blue calendar invites from your boss featuring cryptic notes like “Let’s catch up.” This is often management speak for the dreaded constructive feedback
Congratulations – you’ve landed a new job! It’s easy to think that after having aced the interview, negotiated a great package and set your start date that the hard work is done. Of course you should celebrate your victory, but don’t spend too long basking in the glory of your success because there is still
Many of us, if not all of us, share the desire to reach our full potential and work our way up the business ladder. It is most definitely not ideal to all of us to stay stationary at work and never move our way along to greater success. Success at work counts for a variety
Q: Two years ago, our department got a new director who came from another business. “Rick” gradually brought in more employees from his previous company, and they now make up a rather large group. These people all enjoy socializing and often attend parties and ballgames together. After awhile, I began to notice that Rick’s friends
How to Successfully Oversee Tough to Manage Workers Some Employees Are Tougher Than Others If you’re a manager or small business owner, we don’t have to tell you how difficult it can be managing employees. Even the best ones can be challenging, but the challenging ones can be damn near impossible at times. However, the
Has Your Company Become Well Known As a Terrible Place to Work? It’s Time to Face Some Ugly Truths Maybe you don’t realize it. Or maybe you do and you just don’t care because you think you’re too busy. But somewhere along the line, it seems you created a monster. Your company is now a
Pay Structures A company’s pay structure is the method of administering its pay philosophy. The two leading types of pay structures are the internal equity method, which uses a tightly constructed grid to ensure that each job is compensated according to the jobs above and below it in a hierarchy, and market pricing, where each
A Good Pay Philosophy Attracts, Retains, and Motivates Employees What are Pay Philosophies? A pay philosophy is a company’s commitment to how it values employees. A consistent pay philosophy gives the company and the employee a frame of reference when discussing salary in a negotiation. The goal of a pay philosophy is to attract, retain,
Survey Finds More Employees Unhappy & Looking for New Jobs Constantly Will Your Workers Jump Ship? “I’m so sick of this job. I swear, this year I’m outta here!” You may not think so, but it’s more probable than not that your employees are at that point. Forget the fact that the decision to actively
See How Corporate Policies About Tattoos Affect Hiring, Retention Maybe it’s a tribal arm band, orchids on the lower back playing peek-a-boo with coworkers, or—gulp!—they’re wearing it on their face a la Mike Tyson. But even if it’s that cute little leprechaun on their ankle, our latest survey results show visible tattoos at work could
Addressing the Impact of Salary Size on Employee Engagement What is Reality? Does the size of an employee’s salary drive his or her belief in the fairness of pay? That’s a question Mark Szypko explored in the KWC session “Perception is Reality: The Importance of Pay Fairness to Employees and Organizations.” The context in which
Reason No. 1: Your Leadership Doesn’t Care “Why Do I Hate My Job?” Whenever people attend a cocktail party, invariably someone in the room will have an occupation that others will solicit for some (free) advice. Medical doctors are asked “Does this mole look cancerous to you?” Car mechanics are queried whether the “chunka-chunka” sound
